FAQ

• Credit/Debit cards (VISA and Mastercard)
• PayPal
• Moneybookers
• WebMoney
• Wire Transfer
• Other local payment methods

• Firstly you need to ensure that all information has been correctly entered into the system.
• Your card may be expired
• There are no funds remaining on the card
• Your card has come up on a security check as being lost or stolen
• We do not accept your card type (please try another method)

HY Markets is a secure site adopting a 128-bit encryption key for all client details and transactions. We are partnered with VeriSign for added client security. All client transactions and details are handled with the utmost confidentiality.

If you have a complaint, first please contact your account manager. They will review the matter and try to find a swift resolution to any issues you have. If you would like to escalate your complaint please send an e-mail with the details of your complaint to complaints@hymarkets.com