Operations

HY Markets is committed to maintaining the highest level of public trust and confidence. With over 30 years of experience and as an industry leader we take pride in our regulated entities. Our Group companies are regulated by the FCA in the UK, and the SFC in Hong Kong. We have for decades earned a reputation for fairness, honesty, and integrity, and we continue to build upon this foundation into the future. Thus we strive to ensure that our trading experience and customer service maintains the highest standards of ethical behavior, professionalism, and performance.

Experience

HY Markets is backed by over 30 years of operational excellence that has allowed the Group to excel over a long period of time. This is due to the significant resources the Group places on developing state-of-the-art technology to complement diligent business processes. We value both innovation and experience in our personnel and will continue to strive to provide enhanced services to our clients.

Reliability

HY Markets is focused on providing the most reliable service on the market. We offer 24-hour multilingual support to meet our client's needs in the areas of sales, dealing, technical and administrative support on all market open days and times.

Confidentiality

HY Markets maintains a strict and focused privacy policy. We do not deliberately disclose non-public information concerning our business, our clients or our employees, unless in connection with the delivery of services to our clients, upon request of our clients, or as required to do so by law.

Compliance

HY Markets' customer service team is responsible to abide by all rules, and regulations in accordance with the Group's compliance manual. This includes being familiar with the laws of our governing bodies to ensure that all our operations are in strict compliance with the regulatory requirements in the relevant jurisdictions.

Client Focus

HY Markets institutes a client focused service process. Our professionals are trained to understand and put forth accurate and transparent communications with all clients. What makes us unique is we put a strong focus on serving the needs of individual investors.

Client Money Protection

When you invest with HY Markets you get the advantage of having your investments / funds protected by both the United Kingdom Financial Services Compensation Scheme and the FCA's client money rules against the default of the Company. This provides your funds with the added protection of a UK regulated company. More info

Capital Adequacy

FCA's prudential regulations require HY Markets to maintain liquid capital to cover market risk, credit risk and operational risk. HY Markets' is a trading name of Henyep Investments (UK) Ltd which reports monthly on Capital Adequacy to the FCA.

External Audit

We have appointed Moore Stephens as our independent external auditors. They audit our books and records annually and report to the FCA on our adherence to Client Money and Capital Adequacy Rules throughout the review period.